Can't get phone back and don't know when I can get it back

<p>I upgraded with Telkom on the 24th November 2016.On the 15 December the phone packed up.I went to my local Telkom branch in Hillcrest Kzn to hand it in for repairs.I returned to the branch on the 16 January 2017 as the allotted time for repair has passed.When asking for my phone I was told that it was not ready and might be ready next week only.After that visit I called Telkom head office and they had advised me that my phone had only been handed in on the 7 th January 2017 .... apparently the branch hand lost my copy of my proof of purchas and was not able to send it for repairs as my POP was needed.This means my phone had been laying at the Hillcrest Telkom branch for 24 days before it was sent off for repairs.When asking the call center agent about when I could I expect to get my phone back I was told to be patient.I spent 3 hours on the phone yesterday in the hopes to get a date of when I'd be able to get my phone back and they can't answer me .Heres hoping someone at Telkom gives a flying ...... and can give me an answer.</p>