Can't get my money back

It has been almost a quarter of a year since I cancelled a new telkom mobile contract (due to the fact that I never received the falsely advertised cellphone special). <br> <br> I have not been paid my money back for the first installment. I've phoned several times yet nothing has happened. How the hell do I get my money back from you guys? There appears to be nobody that I can contact to sort this out. Surely there must be somebody working in either contracts, cancellations or finance that is responsible for things like this?<br> <br> When I phone the call centre they tell me they're not allowed to give out the details of anyone that can help me in those departments. That is ridiculously stupid!!!<br> <br> I want my money back. Should be simple. Shouldn't take 3 months.