SC
Sergio C
1 reviews | Active since Feb 2012
27 Mar 2015, 01:59
Can't get line canceled, still being debited
I have been trying to get this line cancelled since beginning January. I have sent a number of emails. I have phoned 10210 and followed instructions. I have been to the Telkom branch in Clearwater Mall in January and was told that cancellations cannot be done through the store. That all cancellations are done on 10210 or by sending everything to [Email Removed] <br> <br> I am living in the UK and have been since 8th February. I moved out of the past residence from 30th January.<br> <br> There has been another tenant living at this address since 31st January.<br> <br> YET I AM STILL BEING DEBITED!!!<br> <br> I need my line cancelled and I need to be refunded.<br>
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Replies (1)Telkom's replyOfficial
27 Mar 2015, 09:41Hello SCannon84,
Thank you for your post.
We sincerely apologise for the inconvenience caused.
Kindly be advised that we are liaising with our Cancellation Team for further assistance with your cancellation request and we will revert back to you with feedback.
Your reference number is SM99333.
Should you have any further queries, please e-mail us at ***.
Regards
Tebogo Mongale
Telkom Social Media Team
Thank you for your post.
We sincerely apologise for the inconvenience caused.
Kindly be advised that we are liaising with our Cancellation Team for further assistance with your cancellation request and we will revert back to you with feedback.
Your reference number is SM99333.
Should you have any further queries, please e-mail us at ***.
Regards
Tebogo Mongale
Telkom Social Media Team
Telkom's reply27 Mar 2015, 09:41
Official
Hello SCannon84,
Thank you for your post.
We sincerely apologise for the inconvenience caused.
Kindly be advised that we are liaising with our Cancellation Team for further assistance with your cancellation request and we will revert back to you with feedback.
Your reference number is SM99333.
Should you have any further queries, please e-mail us at ***.
Regards
Tebogo Mongale
Telkom Social Media Team
Thank you for your post.
We sincerely apologise for the inconvenience caused.
Kindly be advised that we are liaising with our Cancellation Team for further assistance with your cancellation request and we will revert back to you with feedback.
Your reference number is SM99333.
Should you have any further queries, please e-mail us at ***.
Regards
Tebogo Mongale
Telkom Social Media Team
