Can't get into sales

Hi,<br> <br> A week ago I app**** to a new phone contract online. Last week Thursday they called me and on the following day the amount communicated was debited off my account. It's 5 days later and I have heard nothing from Telkom. I phoned 10213 and can't get in 3 days after trying and sitting on the phone for more than 10 minutes in each time. If it's going to take another week to get my phone, can I cancel the application and go elsewhere please?<br> <br> Thanks,<br> Tommy