Can't get Integrated Data Sim activated

I was offered and have received my free Integrated Data Sim for my ADSL line, ***, and followed the instructions on the attached letter to activate the sim card but have to date not received a sms to say it has been activated. I have tried calling 10210 and used the \Chat\" feature on the website to no avail. Either Sales says its a technical problem and has to transfer me to them or Technical says its a sales problem and transfers me to them. Both which cost me hours on waiting for someone to answer. It is now over the 48 hr period that I had to wait for a sms and I cannot get anyone to assist me. It is frustrating to say the least. Try to speak to a Supervisor and they put you on hold and eventually the line is cut. So what are my options? After so many years of being a loyal customer must I give up trying to make this relationship with Telkom work? My line rental is mere pennies compared to big companies but I need an answer and I am just not getting any from anyone at Sales, Technical or even the stores. WHO DO I NEED TO SPEAK TOO?"