Can't get contract which already expired cancelled

This is my 3rd Hello Peter without success. The [Email Removed] would reply in an hour that they are sorry and will look into the matter and then...NOTHING HAPPENS. I hope that I'm not 3rd time lucky that the [Email Removed]<br> <br> Contacted Telkom an estimate of 15 times. Via Mail, visiting the Woodlands branch and phoning customer support.<br> Contract which expired 16 March(end of 24 months)<br> Initial contact and cancellation: 8 Feb 2016 : Cancellation Form send back to [Email Removed] and handed in, in person at the form at the Woodlands Store.<br> <br> One number has been converted to prepaid after 8 weeks.*** - will port this number to MTN)<br> The other number has still not been converted to prepaid.***- Will port this number to MTN)<br> Both Multisims can be cancelled or switched to pre-paid.<br> <br> Ref numbers @ Telkom<br> #***8<br> #***9<br> <br> Hope someone can assist in my 3rd attempt to Hello Peter.<br> <br> The irony is I gave 5 weeks notice before the end of the contract and Now they billed me again, I can not port over to another provider for the past 2 months. Thus am forced to buy additional airtime until Telkom starts doing their work.<br> <br> Regards<br> <br> <br>