Can't get any response.

Yesterday I phoned the call center 3 times and hung on through all their promotional guff before the calls were dropped with out speaking to anyone. this morning I called again just after 08:00 hung on for 7 minutes and once again the call was dropped , called back at 08:15, hung on for 4 mins and 40 secs and once again the call was dropped. all this without speaking to any one. on the 26th of November I app**** for my ADSL line to be moved to the wholesale holding pool, got confirmation on the 3rd of December, it still hasn't happened. Can't get an answer from them as to why.