Can't fulfill primary tasks and promises

It is important make individuals aware that Telkom can no longer fulfill it's primary tasks. Their secondary alternatives and promises prove inadequate and too expensive.<br> <br> I went into the Telkom branch on 31 Jan 2015. The queues were long, staff were unfriendly and they spoke to friends on the phone, whilst helping customers. We wanted to install an ADSL line and the staff member said that it was possible.<br> <br> A week later Telkom phoned to say that they would no longer install an ADSL line as they have enough in our complex already. The lady on the phone mentioned that they are wireless alternatives but when we went to the Nicolway store they advised that the only alternative is data for business accounts. This would cost triple the price. Once again, the staff were unfriendly and unwilling to help.<br> <br> I would be perfectly happy if Telkom could provide an alternative that costs a similar amount but they cannot. Telkom also fails to provide friendly and competent service.<br> <br> There are alternatives available in the market and Telkom should be made aware that there is no excuse for poor service delivery, unfriendly staff and failure to fulfill their core duties.