Can't follow instructions & blaming 3rd party ISP

I have been trying to cancel our old DSL line and services for almost two and a half years now.<br> <br> We originally appointed a 3rd party ISP as an agent to act on our behalf with regards to the DSL lines and accounts, even though we were still invoiced directly by Telkom for the line rental and DSL services, and now every time we contact Telkom to cancel our account, they keep throwing the 3rd party ISP's name in our face and say that they have to cancel as they are the appointed agent.<br> <br> The 3rd party ISP had already revoked their appointed agent rights and migrated the accounts back to Telkom Business. Telkom then managed to stuff up the migration, and moved it back to Telkom Retail. Now when I try and contact Telkom Business, they say Retail has to cancel. Retail won't take our instructions as they say it's a Business account.<br> <br> Can someone just cancel the account and services and be done with it already? Stop blaming the 3rd party ISP, as they did what they were asked to do, and they've migrated everything back, so suck it up, and cancel this account!!!!!