Can't explain my debit to me

<p>I have had the worst experiences with TELKOM MOBILE, be it the call centre or in store, everyone is clueless, I promise you its as if no one gets trained on the product let alone customer service. This new issue I figured is 3 times too far because its ongoing, I'm currently stuck paying for two routers of which one was meant to be canceled because the other was an upgrade which they stuffed up and they've given me the wrong deal which I now find is actually more than what I was told it would cost, the agent couldn't even give me a proper breakdown of my costs. Honestly what are they smoking over there? if you're reading this, I'd suggest you rather go to the other networks, pay a little more for better service and efficiency.</p>