Can't deliver service

I've had a Telkom account for little over a year now and atleast once every two months I have to call them because either my line is so slow that the Google home page won't load or they just completely shut my line off.<br> <br> Most times I call they just cut the call off while I'm waiting or it takes more than 10 minutes to actually speak to someone. I've logged faults on their website before but it takes a couple days for them to actually reply and the last time I dealt with someone after about 5 e-mails their e-mail stopped working and I had to start all over again.<br> <br> This company has basically monopolised this industry but they provide terrible service and they just expect you to pay before they even willing to consider helping you. It's definitely time to find another provider even if I have to pay more as long as I get what I pay for because I've had enough of Telkom, they are completely useless.