KW
Kerry W

1 reviews | Active since Dec 2009

08 Dec 2016, 10:55

Can't complain about the service - because there is none !!

<p>Our home phone has been out of order for 1 month now. And our ADSL has worked for 1 week out of 4.</p> <p>We have phoned on several occassions (being on the phone for 1hr42mins on 1 call). Have reference numbers and promises of technicians coming out or phoning - needless to say this hasn't happened !</p> <p>With Telkom already having lost thousands of Clients to Cellphone Companies & with serious competition out there for ADSL - one would think they would up their game in Customer Service. I am paying for a service I'm not getting & losing unused data ! Including the 12GB of Top Up data I purchased.</p> <p>Not hard to see why people are moving to other Service Providers.</p>

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Replies (2)
KW
Kerry W's update10 Dec 2016, 09:15
Reviewer Update

So I got a message from a Telkom on Thursday apologizing and asking me to send an e mail , so 2 days and 2 e mails later....

NO REPLY OR CHANGE!

KW
Kerry W's update15 Dec 2016, 08:29
Reviewer Update

So I got a message from a Telkom on Thursday a week ago apologizing and asking me to send an e mail , so 2 days and 2 e mails later....

NO REPLY OR CHANGE!

And still nothing but empty promises and no service from TELKOM !

Will have no choice but to move to other service providers.