Can't change my voice bundle!
<p>Telkom has got me totally driven up the wall and then some!</p> <p>I needed to purchase voice bundles for the first time on my mobile contract and Lo and Behold, I see the options: Telkom Mobile and Telkom Fixed lines. I'm thinking "I'm with Telkom and I am a mobile phone so I go with the Telkom Mobile option.<br /><br />After purchasing this yesterday, I'm able to make calls and life is good.</p> <p>This morning, I can't make calls. I call in and the wonderful agent says after a good long while of waiting. "Sorry, you purchased the option of only making calls to other Telkom Mobiles". I'm like "What the Heck? I'm the only person who has a telkom mobile number in all my networks!" I asked him to convert the voice to all networks. I didn't need to have the same number of minutes or whatever, I just need to be able to make calls to other networks and guess what? He says it's not in the terms and conditions. I asked him where I could find these terms and conditions and he says I have to find them myself on the website. I told him I was on the website and he should tell me where, then he says "Search for Terms and Conditions". A number show up and I ask him which one, and he says "There's too many, you should look for yourself." WHAT AWESOME CUSTOMER SERVICE! I grit my teeth and tell him I can wait while he looks for it. And finally he comes back to me with an Option 12 I believe which states Bundles cannot be cancelled.</p> <p>I told him I don't want to cancel, I want to convert, amend, change, adjust! He said I didn't understand which I am sure I don't, so I requested to speak to a supervisor or someone who can clarify why they can't amend it for me, and he gets me to hold a what feels like an irritable lifetime and then I just get the sound of a deadline at the end of the phone.</p> <p><br />I'm just sooooo peeved with this process. No attempts to help, just "read the terms and conditions" which are not clear and concise.</p> <p>I am counting the months to change my network. I'd rather pay more for better service than this.</p>