Can't Cancel Telkom Service

HI,<br> <br> I contacted Telkom on the 28 Dec 2015 asking the consultant to cancel my account, which she rep**** she can't do it on the phone the only way to cancel your account is to mail a cancellation form to [Email Removed] I sent through the form on 30 Dec 2015 from which I got a confirmation which said \We hereby acknowledge receipt of your cancellation request. One of our agents will contact you within 48 to 72 business hours.\" Nobody contacted me, big surprise...Phoned Telkom again after the 4th consultant hanging up on me the lady told me she can't help me the only people that can help me is the cancellation department which you can only contact via e-mail. Sent another mail to the same mail address on 7 Jan requesting the status of cancellation as nobody contacted me yet. Got a response from a consultant requesting my number for the account, I mailed it through to her, another big surprise, I got no response. This morning I checked my phone line it was still active so my service is not canceled yet. So Telkom why is my account not cancelled after following your procedures???"