CO
Conrad O
1 reviews | Active since May 2015
19 May 2015, 10:08
Can't cancel Telkom line
I am literally unable to cancel my Telkom line because I can't get through to the call centre. I have spent 3 hours holding on on 4 calls and either got cut off or ended in frustration.<br> <br> Was told to send my cancellation notice to tocfaxes@telkom,co,za but this mailbox is full and just bounces.<br> <br> So my attitude is that Telkom are in breach of the stipulation that allows me to give notice on my landline because I am physically unable to do so because of their non-existent service. This means they will also collect the rental on my line for another month and I stand the chance of incurring further losses if the new owners of my house use the line.<br> <br> Unacceptable
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Replies (1)Telkom's replyOfficial
19 May 2015, 10:28Hello conrad121@gmail.,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Cancellation Department and feedback will follow. Your social media reference number is SM111689.
Regards,
Joshua Mnisi
Telkom Social Media Team
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Cancellation Department and feedback will follow. Your social media reference number is SM111689.
Regards,
Joshua Mnisi
Telkom Social Media Team
Telkom's reply19 May 2015, 10:28
Official
Hello conrad121@gmail.,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Cancellation Department and feedback will follow. Your social media reference number is SM111689.
Regards,
Joshua Mnisi
Telkom Social Media Team
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to the Cancellation Department and feedback will follow. Your social media reference number is SM111689.
Regards,
Joshua Mnisi
Telkom Social Media Team
