Can't cancel my phone line

<p>I submitted a cancellation request for a residential phone line on the 6th of July, which I submitted with a copy of my ID ********** Apart from the immediate automated response, I've heard nothing about this request almost 2 months later. I'm moving out of my apartment and I'm not going to pay for a phone line I'm not using. Calling 10213 and trying to get feedback on progress is next to impossible, and I keep getting put through from one person to the next, sometimes going as far as being told to contact 10217, who then refer me back to 10213, it just never ends. Each time having to sit on the phone for 20 minutes waiting for someone to pick up the phone. </p> <p> </p> <p>Please, you're quick to bill me and expect payment immediately, but now that I want to cancel you make it nearly impossible and drawn out to get it done. There doesn't seem to be dedicated facility for cancelling phone lines apart from a poorly attended email account!</p>