can't cancel my line

I have tried to cancel my line Telkom phone and ADSL line rentals since December 2014, i have been to the Telkom shop in Somerset Mall twice, i have phoned the call center i don't know how many times, i got through once to cancellations took me 90 min so i logged the cancellation just to be told that i have to give 30 days notice.<br> <br> here is the problem i phoned the call centers in December to no avail, i went to the Telkom shop and completed all the forms to close my account before Christmas, then on the 14th after holding on so long to be told that nothing happened nothing has been closed and i have to give 30 days notice.<br> <br> after explaining that this is a rental property and new tenants are moving in they said they will close it before month end..... well nothing happened yet --<br> <br> <br> Telkom what would you call this service - if not utterly bad