1 reviews | Active since Jan 2016
CAN'T CANCEL MY ACCOUNT
On 17 Feb 16 I cancelled my Telkom account. I phoned the call center and they advised what info they need from me in order to cancel my account with them. 2 weeks went by and as I did not hear from them I contacted the call center again. They advised they cant see the cancellation on the system.<br> <br> I then received an invoice for the period 18 Feb 2016 - 17 March 2016. (602E***J)<br> <br> To further my frustration I then received another inv for the period 18 Mar - 17 Apr (603E***J)<br> On 29 Mar I phoned the call center again and emailed them the cancellation letters AGAIN!<br> I then CC's the call center person in the email as well - Sanelisa Kala.<br> She rep**** to my email and said the following:<br> \Just wanted to acknowledge that I did receive the cancellation form and forwarded it to cancellation.<br> Regards<br> Sanelisa Kala\"<br> <br> It seems that Telkom's cancellation department is asleep as today I RECEIVED ANOTHER invoice for the period 18 April - 17 May (604E***J).<br> <br> So today I emailed everyone again, but I know that its for no avail.<br> <br> Try talk to Telkom on the phone - You wait for ages and they always put you through to the wrong department. Then the wait starts all over again!!<br> <br> I GIVE UP!"
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Your reference number is SM225297
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Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
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Your reference number is SM225297
Regards
Telkom Social Media Team
Ok so today I receive YET ANOTHER invoice. Invoice No 607E ********** J
Account number ********** 00001
CAN SOMEBODY PLEASE STOP MY ACCOUNT WITH TELKOM!!!!!!!!!!
I also want credits for all the months I've been billed for data since I stopped the service.
YOUR SERVICE IS PATHETIC!!!!! THIS IS ABSOLUTELY RIDICULOUS!
Ok so today I receive YET ANOTHER invoice. Invoice No 607E ********** J
Account number ********** 00001
CAN SOMEBODY PLEASE STOP MY ACCOUNT WITH TELKOM!!!!!!!!!!
I also want credits for all the months I've been billed for data since I stopped the service.
YOUR SERVICE IS PATHETIC!!!!! THIS IS ABSOLUTELY RIDICULOUS!
Invoice (607E***J)
Account (***)
Invoice (607E***J)
Account (***)
