Can't Cancel Line

<p>I sent in a cancellation form 4 months ago, received confirmation. No cancellation.</p> <p>I called the call centre in February and March and sent all the do***entation again and received confirmation both times.</p> <p>I paid the invoices for February and March even though I should have been cancelled and the call centre agent assured me that they would be refunded.</p> <p>I was also assured it would be escalated to a supervisor and their retentions department and will be resolved.</p> <p>Today I received a call from a debt collection agency and after 10 calls to the call centre and 4 hours wasted, I have ascertained that my line has not yet been cancelled, I have been passed from department to department and no-one has been able to assist me in getting this resolved.</p> <p> </p> <p>I am s****ing to suspect that this is an intentional move by Telkom's retentions department in order to invoice for a few more months and make a bit more money. If this has happened to anyone else, please post a comment with some details of what happened - perhaps we can s**** looking into our legal options.</p>