JD
Jaco D

1 reviews | Active since Apr 2012

04 Apr 2016, 08:09

Can't cancel fixed line - Cancellations email full

I had to wait until my Mweb Internet was cancelled before I can give a month notice to cancel my phone line with Telkom. Both Mweb's and Telkom's cancellation requires a month's notice. Which means you can only cancel your phone line after 2 months. <br> <br> However, after waiting 2 months I can't cancel my phone line! Telkom's only mailbox for cancellations has a space quota! They're an Internet provider but they place a quota on their own mailbox!!!<br> <br> \Delivery has failed to these recipients or groups:<br> <br> Service Cancellation [Email Removed]<br> The recipient's mailbox is full and can't accept new messages at this stage. Message therefore not delivered. Please try resending this message later. [Telkom SA SOC Limited. Registration nr : ***]\"<br> <br> How can I cancel my line now?"

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Replies (1)
Telkom
Telkom's reply04 Apr 2016, 08:20
Official
Hello jcdi,

Thank you for making contact with us again

This response serves as confirmation that your query has been received and we will provide feedback soon.

We really do apologize for the delay.

Your reference number is:SM206505

Regards
Luleka
Telkom Social Media Team