GR
Gareth R

1 reviews | Active since Mar 2009

11 Mar 2016, 12:25

Can't Be Bothered?

On Friday, 04/03, after hearing Telkom's March deal of 5gb for R99 a month advertised on the radio, I got home and checked the website to see whether it was still available. Finding that you could still order it, I placed an order, and was advised that someone would be in contact shortly.<br> <br> On Saturday morning, 05/03, having heard nothing, I returned to the site, where the deal was still available to order, and requested a call-back this time.<br> <br> It's now a week later, and I've received no acknowledgement whatsoever from Telkom with regard to either of these queries. Not even an email to inform me that I don't qualify (which, considering that it's only R99 a month, I'd find kind of pathetic). No correspondence at all.<br> <br> I've experienced bad customer service before. We all have. But this has to take the cake. A company the size of Telkom can't be bothered to respond to potential customers AT ALL?<br> <br> I'm unavailable between 8:00 and 17:00 most days. That's if anyone bothers to respond to this.

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Replies (1)
Telkom
Telkom's reply11 Mar 2016, 13:57
Official
Hello gazz83,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.

We really do apologize for any inconvenience we have cause to you.


Your reference number is: SM211857

Regards
Luleka
Telkom Social Media Team