Can someone just do their job???

<p>The physical line has broken of the pole, in other words completely lost connection. Logged it on 24-10-2016. Have been phoned a couple of times to asking if the issue has been resolved. The only problem is unless in the middle of the night the seven dwarfs came and reconnected my line, it will still not be working as no technician from Telkom has been to my house at all. Can someone please contact me to arrange an appointment to fix my line. I don't care about escalation! I want results! I must cancel if nothing happens this week.</p>