Can someone get back to me?

I qualified for a deal on LTE uncapped. Was sent a mail and contacted by a sales rep on Friday the 4th of March 2016. Was just after 08:00 in the morning, gave them my ticket number and was told that I would be contacted an hour later to finalize the deal.<br> <br> Today it has been a week and have not been contacted yet. I tried three times from my side and every time I get put through to the sales department where I stay on the line for about 15 minutes and eventually hang up. Sent them an email with no response. I even had an online chat on the website and no one seems to be able to help me accept for the sales call center who never picks up a phone.<br> <br> I qualified for this deal, I would like someone to contact me and get this done!!!<br>