Can offer no solution to 2meg line

We requested Telkom to install an ADSL line as we need Internet at home. A technician came out but installed an analogue line instead of an ADSL line.<br> We now requested that this line be converted to a 10 meg ADSL line but the most they can offer is 2megs. This is not enough to stream and is thus useless to us. No one at Telkom can provide a reason for this. <br> Our friend, who lives down the road had a 10meg line, but Telkom insists that the max our line can do is 2mb. This makes no sense to us, and no further explanation can be offered by any Telkom consultant.