Can not get call center to repair line

When i get home i go online and have the worst speeds. my latency is 80ms and is normally 20ms my download is 2mbps and is normally 3.5mbps.<br> <br> On ping test my line grade is a D and is normally a B+ <br> Jitter is 15ms<br> ping 85 ms<br> packet loss 20<br> <br> i phone the call center and hold for one hour then i get disconnected. and i can not phone from my cell in the day .<br> <br> i need my line repaired as this is now getting out of hand. Paying for a service i am not getting.<br> <br> <br> <br> <br> <br>