Can not get a technician to fix our line and ADSL

I have been waiting a week now for my ADsL and Telkom line to get repaired. i have followed up every day since logging the fault and get told lies every time. every time i phone o get told it has been escalated and that you will sort it out and get back to me. I have also been told that they can not call the technician to find out when he will be out as they do not have his number. How the hell can that be!!! why is it so hard to fix the ****en problem!! Sort it out!<br> <br> Someone from the legal department must also please phone me as I am going to bill Telkom for time lost and wasted on the phone as well as have my monthly subscription pro rated for the week I have not been able to use the services I am paying for. The fault is 37CRK170216