Can not cancel with telkom

I have sent at least 10 cancellation requests to Telkom over the past Month and a bit ( started 30 October 2017) None of which have been acknowledged. I have also sent at least 20 Mails none of which have been rep**** to. I have phoned 10210 and spent at least 5 or 6 hours on the pnone . all I am told is it will be escalated.

I wish to port my mobile number to new provider. And move my Fiber Line to a New ISP ( Reason Lack of customer service from Telkom).

Is there any way one can invoke a response from this dreadful company.

at a total loss as to what to do.

P.S my fiber is suspended again ??

Thanks Andre