CAN NOT cancel 8ta contract

Good day all<br> <br> I would like to complain about Telkom's wonderful service. I have sent a cancellation letter to Telkom [Email Removed] for my 8ta contract to be cancelled on the 5th of January 2016, I have not received an email back with the reference number or anything saying that it has been acknowledged.<br> <br> When I have tried to call and follow up, call centre agent told me that I need to call only after 21 working day which I have done and found out that they could not find my letter of cancellation and I needed to send it again.<br> I have called 3 times since then, managed to get the reference number ***7 and have spoken to different call centre agents and escalated this matter with couple of managers, including Brenda Tshikudo, who was supposed to call me back but never did.<br> <br> So I still have no luck with the cancellation. It's already end of February. How long does it take for a contract to be cancelled???<br> <br> Please cancel my contract with the immediate effect! My patience is running out. The reference number ***7<br> <br> It's unacceptable service.<br> <br> Ulyana ***<br> <br> <br>