Can it be so hard and take so long to resolve a small problem

After numerous attempts to get resolution, i write to you out of frustration. 2 weeks ago i app**** for a 20M adsl line and requested that telkom not be my service provider, but just the provider of the line. unfortunately there was a mix up and the operator included the line, the data and the ISP from telkom. as soon as the line was installed last week (this happened efficiently), i realised what had happened and requested the cancellation of the internet and data immediately. i was told that this would be done within 48 hours and then the line could be released into the holding pool for my isp to take it on.

At the moment billing is telling they cannot act without sales having the order cancelled and sales are telling me this could take up to another 2 weeks (all for a service that has never been used - what could possibly require 2 weeks - there are no billing issues, etc). This has become urgent as i need the services for some critical work.