Can it be so difficult to get a line installed?

Not even sure why I am typing this, as Telkom could not give a hoot about customer service. As they have the monopoly on landlines, we are all *****ed.<br> We moved 1 August 2015, we requested a line transfer in July already, knowing about the move. We get an sms that on 7 September they will be installing the line, so like an idiot I take leave and wait for Telkom. Surprise surprise, no show. I phone them, there is a fault at the exchange.<br> On 14 September I get another sms, they will be installing the line on 18 September, and again I take leave and WAIT. NO TELKOM. <br> I phone them again, they can not see why there was no technician. But they can come on Wednesday. So I have to look like an idiot at my company and AGAIN have to take leave because TELKOM do not give a rats @ss about customers. And offcourse we are not allowed to get p-ed off, because we require the service, and sorry for us but the technicians do not work over weekends. And I can not work from home, because I have no internet, due to no freaking land line. <br> <br> How in this day and age can one company have so much monopoly!!! URGH <br> <br> ****** useless.<br>