Can I please speak to anyone other than a call centre agent, ongoing issue for 6 months, cancelled ADSL 09/11/2016 its still not cancelled

<p>I have had issues with Telkom for more than 6 months, I have been without service for 3 months or more at a time due to bad service or copper theft. on 09/11/2016 I went into a Telkom Shop to sign up for Telkom LTE and cancel my 10 meg ADSL service but still wanted to keep my landline for voice calls. I verbally told them in the sotre and i filled in the form and emailed it to ********** I received no bills since Nov 2016 and suddenly in March 2017 Telkom bills me for almost R3000. I log a dispute Nolungu calls me from ********** and tells me she is going to close my dispute cos her calls cant breach and the ADSL is still not cancelled. I log another call and forward my original cancellation to ********** He re-opens it, A telkom engineer moved me to a pure analog port on Saturday but the ADSL is still not cancelled on your admin systems, NOw my account is suspended because I have had no bill for 3 months and I refuse to pay for a service i cancelled and no longer used. I will pay my landline usage but I will not pay for ADSL and then wait for telkom to refund me. Can a competent person please call me, I cannot and will no longer deal with people in your call centre. I am about to hand this to legal.</p>