Can I please be your customer...please

I placed an order with Telkom fibre last month, after moving into a Fibre ready complex. At first my online order could not be processed because my address could not be verified, this meant I had to go to the store to make my application. I had to visit various stores as they were offline. Finally I made my application at The Glen. After a 2 week, I was told my application was with the technicians (24 November) . After another week (2 December)I called 10210 again was told my application was address was only confirmed the previous day, a technician would contact me.

Today 9 December, I called again since the app(good app but fails a lot of the time) stated that my order was still "pending/checking stock in the warehouse". The consulted I spoke to told me that, the notes say "order canceled due to no infrastructure". Now these are my issues:

*1*The flat is fibre ready, also I only saw this deal, after I checked coverage on your website and at it checked at the Southgate branch. *2*You had people promoting your fibre deal at this same complex. For you to say there is no infrastructure. *3* Let's say there's no infrastructure, why wait for me to call you again, to tell me that "I should look for another provider" like the consultant stated, when I asked her for a way forward.