Can i have my landline installed please!!!

We moved homes and we called the call centre and asked for them to move our line to our new home. We were then told we need to pay R345 which we did pay and now its almost a year and our line has not been moved. We then wen to Telkom in Westville Pavillion to make the payment and we where were told the technician will come and install our line. Since then nobody has come to our home to install our line ***. So then when we called again we were told the line had been disconnected and we need to reapply for a new line. Now we did that as well and we got an sms saying my husband does not qualify due to some pre vetting. All we want is our line *** installed at our new home 101 Maasbanker Avenue Newlands East we moved for 59 Hangberger Road also in Newlands East. As i am saying all we want is our line re installed.