cC
corravheerden C

1 reviews | Active since Apr 2017

12 Apr 2017, 21:50

Can I give this "company " less than 0 stars?

<p>5 days ago a storm hit out area, the next day I saw that our router was hit by lightning as it isn't switching on. We went to buy another router, when I tried to set it up at home, entered my password and username, I didn't receive ANY DNS or IP address from our ISP. Thus I phoned Telkom for the first time on Friday, there is a network fault- I left it there and just waited patiently for Telkom to fix it. Saturday came, We had places to be on Saturday so I reckoned when we arrive at home that evening we will have internet. Still nothing. Phoned Telkom call centre again, the guy said that there is a network fault. <br />I phoned on Monday because I really thought the technicians would be competent enough to have it fixed by Monday- but I was wrong. Anyway, the lady I spoke to Monday informed me that the network fault was resolved on Friday already. But still we don't have internet. She logged a fault on the wrong number, she took my number wrong thus I didn't receive any fault numbers. Since then I phoned at least three times every day. Every time it's a different story. And not once did anyone give me my fault number. <br />It will be a week without internet tomorrow evening- and still we receive an sms that we should pay our account. We will not pay our account, in fact Telkom owes me money- because I am on R1000 of data on my cellphone account, I don't have any airtime anymore because I am phoning them everyday to hear what is going on with my line since NOBODY who is supposed to call me has called me yet to update me on my line that they should fix. <br />Telkom does not have ONE competent person working for them, and I will not leave this here. I am so fed up with their service. If you can even call it that- it is actually a pathetic joke of a company. </p>

0
Replies (2)
cC
corravheerden C's update13 Apr 2017, 14:14
Reviewer Update

Thank you, Noleen.

I really hope that this time it will be sorted.

Thank you for your call, I appreciate it.

Corné

cC
corravheerden C's update15 Apr 2017, 13:34
Reviewer Update

I must say, you almost fooled me with this quick response!

I thought that maybe this will get sorted. But still no internet.

They said yesterday that a technician and a manager will come out and fix this problem this MORNING, it is now afternoon and there is no sign of any technicians or managers in this area or its proximity.

I am so fed up with this terrible service.