SD
Spider D

1 reviews | Active since Jul 2011

26 May 2015, 22:37

Can I get a phone please

Telkom staff lack knowledge, provide inconsistent feedback and stores are out of stock and lack customer service.<br> I've been trying to activate a WIFI account and have gone through every channel Telkom has and to date have decided to go elsewhere.<br> It took them months to actually make contact with me to upgrade a data contract after I had to complain about being offered a deal and told to go to a store to activate only for the stores (Direct and Mobile) to tell me they cannot process the deal.<br> I had a landline installed a month ago and now it is not working - the first thing Telkom says is there may be a callout charge!<br> Another frustrating experience has been trying to get a Telkom Mix deal. First they couldn't do it at the Mobile store then the Direct store couldn't do it without me having an active landline (the one above not working) and then there was no stock of the cellphone for over a month. Now the full application has finally been done at the same old rate through a Mobile store but a week later is still not active. The lady dealing who processed my application was off work today and no one else could assist.<br> If Telkom doesn't want my business then its fine with me...

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Replies (1)
Telkom
Telkom's reply27 May 2015, 07:31
Official
Hello Spidraque,

Thank you for making contact.

We do apologise for the experience.

We will have our team follow up on this matter, with further investigation underway and feedback to follow.

Your social media ref: SM113550.

Regards,
Boitumelo Makhongoana
Telkom Social Media Team