Can get service cancelled

Our line got stuck by lightning early in December 2014. We reported the fault and a technician came out and his attitude really sucked. He said that the fault was not caused by lightning and had a 100 excuses not to solve the problem. I reported since then 5 calls but every time Telkom replies that the fault was resolved. I can't get Telkom on their customer care help line, don't think you should hold on longer than half an hour for someone to answer the phone!<br> The latest two call if locked is 571CTK130515 and 14CTK060515. I'm reporting this fault as I want Telkom to call me so I can cancel this service. We have a debit order and would like to cancel this as we are paying 6 months now for a service we aren't using.<br>