Can anyone do their jobs?

<p>I cancelled my ADSL account last year around September because the new place I moved to doesn't have space available. </p> <p> </p> <p>After one month, I requested that my R700 deposit be refunded and to this day I haven't heard back from Telkom. Now, out of nowhere, some external company phones me to let me know I still owe them money for the final month's calls.</p> <p>I received an invoice a short while ago and the totat was around R570. I spoke to the billing department and told them to keep the deposit as that will cover the final invoice and I'm not going to fight for months on end for R130. When I had my ADSL installed, I was told that the R700 would be refunded upon cancellation or it will be used to settle a final invoice.</p> <p>Apparenlty, as usual, no one at Telkom knows what's going on and now I'm receiving calls from collection agencies.</p> <p>Can someone that actually has a functioning brain at Telkom please sort this out as I am sick and tired of dealing with people who are stuck on some script that's plastered to their little PC screen since they can't think for themselves.</p> <p>Give me my money and I will pay the final invoice, or keep the damn deposit and settle the account.</p> <p>I would prefer Telkom just keep the deposit because I know that if I pay that final amount now, I'm never getting the deposit back because that is how Telkom operates.</p>