Calls not answered after more 45 minutes

I have been trying to get hold of Telkom to cancel my ADSL line. It seems they purposefully make you wait extra long so you just hang up so that you dont cancel any services with them.<br> <br> I have tried calling twice this morning with both calls exceeding 45 minutes before having to hang up. I cant afford to spend all this time on hold. As I type this complaint I am busy with my 3rd call to Telkom and have been on hold for 20 minutes already. All you get is an automated answering service saying that due to high call volumes there may be a long delay in answering you call....but 45 miuntes? Seriously?! I am sure if i hold on long enough it would exceed an hour.<br> <br> I even had a collegue call the same number but different department and his call was answered within 5 minutes, while i was on hold. <br> <br> In my frustration I tried calling a Telkom Direct Store number in my town.... the number does not exist and the store is not at the address indicated on internet. <br> <br> What am I supposed to do now? Continue paying for a service that I no longer want because I cant get hold of the provider? Seriously considering cancelling my line rental as well and going wireless.