Calls just closed without a tech coming out

I have logged a few faults for the same problem with my Telkom line and ADSL combo. Every time I log a fault a few people phone me to find out what the problem is, nobody updates the fault on the system to say what the problem is, then they phone to find out if the fault has been fixed. Next without a technician having a look, I get a sms saying that the fault has been restored and if it is still faulty that I should log another fault.<br> <br> I have logged the same fault probably 5 times and every time it ends the same.<br> <br> What it the next step? Do I have to go to the Telkom shop? Do I have to cancel my phone and ADSL lines and go 3G? Where do I log the faults on the real system, the one where the people really fix the faults? I think I logged the fault the first time in middel 2015 and still no joy. What next?<br> <br>