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xenephon P
1 reviews | Active since Aug 2013
05 Nov 2015, 17:30
CALLS GET DROP, WAITING ON CONTRACT FOR 5DAYS
1. On Saturday i when southgate telkom and ask if is possible to use my S.A passport and i was told yes.<br> Sunday i when back and apply for contract phone. On Tuesday i when back to the store, because i didn't hear anything. I found out my order or paper work where not sent to their head office. Tuesday i redo whole paper work. Wednesday i phone in and i was told they cant do it, because store don't have toner. The lady that help me Sunday still laugh about it when i i when back.<br> <br> 2. When i call the head office more 6times and still i get put on hold or the calls get cut.<br> 3 Till now im still waiting for a call.
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Replies (1)Telkom's replyOfficial
05 Nov 2015, 18:55Hello essette5620,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM164826.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM164826.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Telkom's reply05 Nov 2015, 18:55
Official
Hello essette5620,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM164826.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM164826.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
