Calling Telkom is frustrating

I have a data contract with Telkom mobile, recently used the option for pay now on my app to settle my bill. To my surprise the debit order still went through on my payday.

I tried calling the 081180 on the same contract phone the option 3 am told to select takes me back to the menu and I get to hear same options over and over again.

The option for billing is mixed with self service option which keeps sending me sms for whatapp services.

I just want telkom to return the funds they debited.