Calling anyone in Telkom who can assist me!!!

Approximately 2 weeks ago I sent a 'Hello Peter' complaint to Telkom. A guy phoned me and I told him what my problems are, he said he will contact me by yesterday but instead a guy, Ntokoaoi, phoned me about my laptop which I never received. Come on guys this laptop is a drop in the ocean compared to my other problems. I have now spoken to 13 assistants, 3 team leaders, 2 Hello Peter respondence & have sent 5 e-mails to your escalating Department.I am not going into the problems, get hold of the e-mails or notes on my account and deal with the issues. Telkom took 2 debit orders off my husbands Nedbank account, who gave the authotiety to do this, this is ***** as I always pay by EFT. This week I get an e-mail from Telkom thanking me for using Telkom as my internet provider-I HAVE NO COMPUTER. Suspend my line for not paying, I PAID R600. 25/11, EFT. Sort my account out immediately or I will seek legal advise, this is not a threat, it is a positive statement.