Callcentre not functioning, phone line out

Dear Telkom<br> I lodged a fault on my telephone line on 2 December (***). I have tried numerous times to check the progress of the repair of this fault with your call centre (10210) and no-one ever answers no matter how long I stay on the line. Sometimes the pre-recorded message is wrong and doesn't even refer to fault reporting but other options, with no option (Press 1 on your phone etc) for fault reporting. <br> Your online fault checking shows no progress on this fault after an SMS was sent to me on 2 December confirming the fault report.<br> Please can someone fix this fault so I can get the service that I am paying for.<br> regards<br> Kate<br> <br>