Callcentre agent who deserves a raise

Good day,<br> <br> I just wanted to write a note to say that I am superbly impressed with the callcentre agent who just assisted me (Riyaad Myburgh) with an ongoing query that I have. He was knowledgeable and went back to his system and previous notes again and again to answer all my questions. Of all the interaction I have had with Telkom's callcentre this one proved a surprising difference and stands out by far - it is purely due to the efficiency, friendliness and thoroughness that this agent displayed. Perhaps Telkom should consider appointing him as a manager in training callcentre agents as he seems to excel in this area.