CALL TO TELKOM GONE UNANSWERED

Good morning, I have felt the need to report a major issue I am currently facing with Telkom mobile. I have owed money to telkom and paid the bill in full. I am currently trying to upgrade my contract however, I`m faced with a problem. I went to the store they mention my account is in collection but I owe R0.00 which is ridiculous. I have called telkom 23 times in the past week and I have not received an update to date.

I have trust in Telkom however I am very upset.