Call Telkom, 58mins for someone to answer?????

How is it possible that a call centre takes almost an hour to answer the phone, I don't care how busy you are .. Surly, if you are experiencing high call volumes then you add more resources you don't let your client carry the frustration (and cost) of your own inefficiencies...?<br> <br> Ref to fault reference 568crk140215 logged on Saturday 14th Feb 2015, On Monday 16th of Feb I call 10210 and after spending 28mins on the phone (20 mins was waiting for someone to answer) was told that the technician would be repairing the fault either that afternoon or early the morning of the 17th. On the 17th I called 10210 again, spent another 18 mins on the phone waiting for someone to answer and was told that the Technician would only be able to come the 18th Feb, GEUSS WHAT , still no technician , this is when I called Telkom and spent 58 mins on the phone of which 50mins were spent waiting for someone to answer, THIS IS DISGUSTING TELKOM!!! I pay my monthly subscriptions diligently to you, but there had better not be a fault on a clients line because then you don't want anything to do with it??<br> <br> I want my phone and ADSL fixed TODAY before 17H00 and compensation for 2hrs of Cell usage.<br> <br>