Call logged to move line - now being double billed!!!????

<p>In April I logged a call under "move my line" and inputed all of our current details at the time and the new details of where the line needed to be moved to and got a reference number - ********** 89. I now get my bill for July and it shows R2072.97!!!??? I call the call centre and I am told that the call I logged was for a new line - ***!??? How the hell do you come to that conclusion when I logged this on your site under that specific category!? I find this completely unacceptable on your part moreso when I logged this call on your system to have my line moved! I am now told that I need to follow a disputes process which is again completely unacceptable to be inconvenienced because your system has caused a ***** up!<br /><br />Funny how your technician arrived and installed a line but didnt give me a modem WHICH WOULD HAVE BEEN THE CASE HAD I REQUESTED A NEW LINE!I need this sorted out because I will not be paying for a 2nd line that I didnt request - I requested my existing line be moved! I even called your call centre to attempt to move the date for my LINE MOVE but it coud not be rescheduled.</p> <p> </p> <p>I actually cannot wait for Vumatel to complete their fibre installation in the area - this pathetic service offering from has just given me validation that once this contract ends in August I will not be renewing with Telkom. Added to that the line that was installed at my new place has constant errors on it which adds to how terrible your service delivery is.</p> <p> </p> <p>Someone needs to sort out this bill before COB today or I will take this matter further.</p>