AC
Alice C
1 reviews | Active since Feb 2013
27 Oct 2015, 12:30
Call logged in June still not fixed
I logged a call with the call center in June for a faulty ADSL and Phone line. <br> <br> My line is still broken, as in, I have no phone line and no DSL at all.<br> No technicians have called or come out.<br> I keep having to give the call center my cell number as they don't seem to keep it on the system and they tell me that they have phoned me on the landline which does not work at all.<br> <br> I have absolutely had it now, I have no internet and no phone line and i cannot run my business' like this.<br> <br> Even the managers at Telkom Call Center symphathise but don't seem to be able to do anything about it either.<br> <br> PS. My lines have not been stoklen.
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Replies (1)Telkom's replyOfficial
27 Oct 2015, 12:44Hello alcar,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM161431.
We apologise for any inconvenience caused.
Kind Regards,
Zulfah
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM161431.
We apologise for any inconvenience caused.
Kind Regards,
Zulfah
Telkom Social Media Team
Telkom's reply27 Oct 2015, 12:44
Official
Hello alcar,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM161431.
We apologise for any inconvenience caused.
Kind Regards,
Zulfah
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM161431.
We apologise for any inconvenience caused.
Kind Regards,
Zulfah
Telkom Social Media Team
