CALL LOGGED 2 WEEKS AGO

My Huawei LTE being used as Wi-Fi router (sim nr ***) has not been working for 2 weeks. I have logged a call 2 weeks ago and was promised a technician would contact me. To date I have not been contacted, even after I was advised call will be prioritised as urgent. I keep on calling every other day just to be told the same thing - the case was assigned and case is still open. My data account has risen tremendously as I cannot use my Wi-Fi. Who will be liable for my data costs? I am considering closing my account unless this is sorted out soon