TS
Tebogo S

1 reviews | Active since Aug 2015

09 Dec 2015, 11:03

Call dropped as I wait for response

My lack of satisfaction from Telkom goes back to this grievance I made previously on this site: <br> <br> http://hellopeter.com/telkom/complaints/lack-of-communication-***<br> <br> I have since not received my device to date, I only get calls as-and-when feels like updating me, in vain. <br> <br> The number for the Eastgate branch 'does not exist' when you take it from Google ***), so I called the Eastgate management to receive the correct number ***). <br> <br> The latter number is not answered, it just rings, when I finally go through someone picks it up and then blatantly drops it before I can respond. <br> <br> This is very uncalled for and I have reached my boiling point, may Telkom cancel my application thereof as it seems I need to force them to get their service.<br> <br> I still do not understand why they would spend money and time on marketing meanwhile they can't deliver, it's been more than 8 weeks waiting for a mere device to be issued to me.<br> <br> Over and above this, the Eastgate branch is making Telkom look very bad to the extreme as a lot more people aren't happy with their service <br>

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Replies (1)
Telkom
Telkom's reply09 Dec 2015, 11:53
Official
Hello finchfonch,

Thank you for making contact with us.

As per our telephonic conversation,please be assured that this matter has been sent to the Store manager for further assistance and feedback will be provided.

Your Social Media ***

We sincerely apologize for the delay.

Kind regards
Lindani
Telkom Social Media